This MSc empowers you to step into the heart of the global luxury industry. Designed for ambitious talents ready to shape tomorrow’s iconic brands, it prepares you for high-impact strategic and operational roles in brand management, retail, digital innovation, business development, and customer experience. With strong international exposure and direct industry connections, the program opens the door to inspiring careers within leading luxury houses and emerging premium brands worldwide.
As a Retail Manager you will be responsible for creating exceptional and personalized customer experience in-store and online. Your role is to drive sales performance, elevate brand prestige and lead a high-performing team in an environment where excellence, exclusivity, and innovation are paramount. You act as the bridge between the brand’s heritage and the evolving expectations of affluent, digital-savvy clients.
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Key responsibilities
Most required skills
As a Customer Experience Manager, you will define and lead the global customer relationship strategy, ensuring that every interaction reflects the brand’s excellence, heritage, and exclusivity. At the crossroads of marketing, retail, digital, and client services, your role is to orchestrate the entire customer journey transforming high-value clients into true brand ambassadors. Combining strategic vision, operational excellence, and emotional intelligence you assure seamless and memorable experiences across all touchpoints.
You guarantee service excellence while contributing directly to business growth, retention, and customer lifetime value.
Define and deploy the global customer experience strategy aligned with brand positioning and business goals.Optimize the omnichannel customer journey and lead CRM, segmentation, and personalization initiatives to drive loyalty and engagement.Monitor key performance indicators (NPS, retention, CLV, repeat purchase rate).Develop exclusive loyalty programs and premium experiences.Ensure excellence in after-sales service and manage cross-functional teams and external partners.
Strong expertise in CRM and customer relationship managementDeep understanding of luxury standards and high-net-worth clienteleStrategic and data-driven mindsetLeadership and stakeholder managementService design and customer journey expertiseFinancial acumen and strong attention to detail
Beyond these examples, this Master’s degree also leads to positions such as:
– luxury brand manager– Product manager– Trade marketing manager
– Buying/procurement manager
– Merchandising manager
– Market research and consumer insights manager
Whether within iconic luxury houses, fast-growing premium brands, or international retail groups, the MSc International Luxury Industries Management opens doors to careers in one of the world’s most prestigious and competitive sectors. As a program graduate, you will be able to shape brand attractiveness, elevate customer experience an drive global growth.
87% of graduates from the MSc International Luxury Industries Management program find their first job within 4 months of graduating,
Distribution of positions held by the MSc Luxury Industries graduates
Paulina
I applied my expertise in real-world luxury environments.
“The MSc in International Luxury Industries Management expanded my knowledge of global business and luxury markets. Collaborating with peers and professors from diverse backgrounds enriched my perspective. Hands-on projects with brands like Maison Margiela, Gucci, and Ferragamo let me apply my skills in real-world luxury settings, refining expertise in digital strategy, brand management, consumer insights, retail, CRM, content creation, and event coordination—essential for my future in the luxury sector.”
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